sultan88Privacy Policy

This page describes what we collect when you use sultan88 and how we keep that data protected. Our platform operates in supported jurisdictions only; the laws that apply to your account depend on where you access us from. We take account security and data transparency seriously, and this policy explains our commitments.

When you open sultan88 on Android, iOS, or desktop, you provide us with information in three ways: directly (your name, email, address during signup), indirectly (your location, device type, game activity), and through third parties (payment processors like DANA, e-wallet, and mobile banking). We explain each below.

Our data centres may be located outside your home country. We protect your data in transit with encryption and at rest with access controls. You have the right to request what we hold, correct errors, or ask us to delete your account. Contact our support team if you need to exercise these rights.

What we collect and why

We collect your identity details—full name, date of birth, address, national ID number—during account signup. This is our Know Your Customer (KYC) verification. We need these to confirm you are the account holder and to meet legal obligations in the jurisdictions where we operate, including Jakarta, Surabaya, and Bandung.

We also collect your contact information: email address and phone number. We use these to send you account alerts (login from new device, deposit confirmed, withdrawal processed), password reset links, and occasionally policy updates. You can adjust notification preferences in your account settings.

Payment data is shared with our processors. When you deposit via DANA, e-wallet, mobile banking, local payment, or online payment, those platforms receive your transaction details and confirm the amount to us. We do not store your card numbers or mobile wallet secrets; the payment provider handles that. We store only the transaction ID, amount, timestamp, and status.

We track your gameplay and betting history: which games you play, your stakes, outcomes, time spent. This helps us detect fraud, calculate payouts, and improve game stability. We also log your device type, IP address, and browser information for security purposes—this helps us flag unusual login patterns and protect your account from unauthorised access.

Our data handling and your rights

• 1
  Third-party processorsPartners

  We share payment data with DANA, e-wallet, mobile banking, and your bank (local payment, online payment, e-wallet, mobile banking). We share game outcomes with our live-dealer studios for tournament verification. We do not sell your data.

• 2
  Cookies and trackingBrowser data

  We use session cookies to keep you logged in and analytics cookies to count page views. We do not use third-party ad trackers. You can clear cookies in your browser settings without losing account access.

• 3
  Data retentionStorage time

  We keep your account data for the life of your account. After you close your account, we retain transaction records for seven years (legal requirement). We delete gameplay logs and device history after one year.

• 4
  Your rightsAccess and control

  You can request a copy of your data, ask us to correct errors, or request account deletion. These rights apply in supported jurisdictions. Contact support with a request; we respond within five business days.

We encrypt all traffic between your device and our servers using TLS 1.2 or higher. Our data centre uses firewall rules, access logs, and intrusion detection. Only our authorised staff can access your KYC documents and payment history, and only when required for account verification or dispute resolution.

We update this policy when our services change. If we make material changes to how we use your data, we email all active account holders and post the update on this page with an effective date. Continued use of sultan88 after the update means you agree to the new terms. This policy was last updated in 2025.